nav

MLIS Office Contact Information
Email: imdept(at)stkate.edu
Phone: 651-690-6802
Fax: 651-690-8724

NOTICE: This blog will no longer be updated as of April 8, 2017.
Please visit the new LIS Department website at lis.stkate.edu.

Send news, job, internship, scholarship announcements etc. to the MLIS Program at imdept@stkate.edu

Program News and Events

Employment

Internships

Scholarships

Conferences

Call for Submissions

Thursday, February 16, 2017

Customer Account Manager

Bibliotheca, a company that is dedicated to the development of solutions that help sustain and grow libraries around the world, is hiring for a full time Customer Account Manager at their Oakdale location. 

To apply for position of for more information go to: http://metrolibraries.net/customer-account-manager-cloud-library-digital-team-bibliotheca/

 POSITION SUMMARY:
Customer Account Managers maintain close customer relationships and establish further sales opportunities.
ESSENTIAL DUTIES & RESPONSIBILTIES:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Customer Account Manager will be responsible for, but not limited to the following duties:
  • Ensure that the Client is 100% satisfied with the company by coordinating with other company teams(15%)
  • Proactively sell all company products by communicating with Clients (25-30 Contacts) via telephone, e-mail, or regular mail and in person at trade shows and customer visits (50%)
  • Update Client information (contacts, e-mail, phone numbers, etc.) via CRM (20%)
  • Provideperformance/activity reports to manager as required (5%)
  • Engage in account reviews and promotional tactics (10%)
  • Sell/Cover K-12 schools, community colleges, educational institutions and public libraries for EM product line and Cloud where appropriate
  • Sell consumables, RFID products, tech refreshes to existing customers %
  • Upsell additional products to existing customers 40%
  • Partner with BDMs on Technology Refresh activities 30%
  • Sell CORE, EM, and generate leads for new Cloud and AMH customers 30 %
  • 100% personal assigned sales product acquisition target
  • 100% of support, maintenance, and consumables revenue target
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
  • Bachelor’s Degree from an accredited college/university in Business or related field, preferred but not required
  • 4+ years direct sales (inside and/or outside) experience
COMPUTER/TECHNICAL SKILLS:
  • Proficient with Word, Excel, Outlook, PowerPoint
  • Experience with CRM (e.g. Salesforce,CRM, Act-On, etc.)
REQUIRED SKILLS:
  • Library product knowledge helpful
  • A genuine interest in the library industry;
  • Confidence and a positive “can-do” to work within a small yet dynamic team;
  • Clear communication skills with the ability to work well with colleagues;
  • Ability to think quickly and to react with good business sense to challenging situations;
  • Work collaboratively and efficiently to deliver projects by agreed deadlines;
  • Excellent verbal communications, spelling and grammar;
  • Possesses exceptional attention to detail and is committed to delivering quality output;
  • Able to quickly learn new technology applications, company products and library industry; Must have great analytical ability
  • Self-motivated with a strong work ethic and demonstrates a highly committed attitude;
  • Methodical, orgainized and accurate, with a very good attention to detail